Shipping Policy

All orders are processed within the next business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Our shipping time is typically about three to five business days.

Domestic shipping rates and estimates

We offer $5.99 flat rate shipping to the United States. We offer international shipping to the following countries: Canada and Mexico. 

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Aurganics Skincare is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@aurganicskin.com with your name and order number, and we will get back to you as soon as possible!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@aurganicskin.com. Please note that returns will need to be sent to the following address: 8210 University Executive Park Dr, Suite 180, Charlotte, NC, 28262.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@aurganicskin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@aurganicskin.com.